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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a co-worker who got a new ipad and can't remember his

Customer Question

Good Morning, I have a co-worker who got a new ipad and can't remember his apple id or passoword and the device is locked, can you help?
JA: When did you last reset your Apple ID or password?
Customer: I think they did it Thursday they gave a session key DLXSD1NJHGCS
JA: Have you installed any updates recently?
Customer: I'm not sure what has been done.
JA: What troubleshooting have you tried?
Customer: I tried to reset to factory settings by plugging into my mac laptop, however it still says Activation LockThis iPad is linked to an Apple ID. Enter the Apple ID and password ***** were used to set up this iPad. ([email protected])
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No that's the problem:)
Submitted: 26 days ago.
Category: Mac
Expert:  technicalcat replied 26 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

How exactly did you factory reset the ipad? Did you put the device into recovery mode, and use itunes?