How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have been trying to access my apple id account. Several

Customer Question

I have been trying to access my apple id account. Several time I have tried to answer my security questions and they keep bumping me off after the second one.
JA: When did you last reset your Apple ID or password?
Customer: Just now
JA: Have you installed any updates recently?
Customer: Yes the tacos Sierra but it wouldn't let me continue because i can't access my account
JA: What troubleshooting have you tried?
Customer: I just give up because i am not tech savvy
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I want to be able to transfer my "Notes" from my iPhone 6 to my Mac Air. How do I do this?
Submitted: 29 days ago.
Category: Mac
Expert:  Josh replied 29 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 29 days ago.

You mentioned that you were bumped off while answering the second security question -- What do you mean by "bumped off"?

Customer: replied 26 days ago.
Whenever I answer the second question it keeps telling me to "enter" when I already did it.
Expert:  Josh replied 26 days ago.

Do you mind if I try to reset it instead?