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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36123
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Cannot slide to unlock or turn off my I Pad, IOS, No,

Customer Question

Cannot slide to unlock or turn off my I Pad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IOS
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 months ago.

Hi,

I'm sorry about the issue. On your iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 3 months ago.

Does the iPad shut down / restart when you try the above step?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Mac Tech replied 3 months ago.

Hi,
How are you? Have you tried my suggestion above yet?
Do you still need help with your iPad and/or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,