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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Pearl, I tried to open an app and i was told that I had 3

Customer Question

Pearl, I tried to open an app and i was told that I had 3 viruses. Then MacHelper came on & helped me then $340 later I had let someone inside my computer. Should I be worried that I was duped?
JA: It's hard to know for sure. The Mac technician will figure it out.
Customer: How can I let the tecnician help?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is an apple computer and it is about 8 years old.
JA: Have you installed any updates recently?
Customer: yes. it really messed with the way I like things
JA: What troubleshooting have you tried?
Customer: I hired a person to help me get rid of things that were using up my space
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I know of.
Submitted: 2 months ago.
Category: Mac
Expert:  Jason Jones replied 2 months ago.

I am the person that will be helping you today.

It does sound like you were scammed and/or overcharged. How did you get into contact with this person?

I will be standing by, looking forward to your response.

Thank you,