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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 39
Experience:  Training and Development at Scientifically Speaking
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Recent upgrades to apple 10.10.5 won't allow me to connect

Customer Question

Recent upgrades to apple 10.10.5 won't allow me to connect to my central storage drive connected to my network. It's a My Book World. Can see it. Can't access it from my Mac but can from two PCs also on the network -- so it's working.
JA: How much experience do you have with this particular machine?
Customer: which machine are you referring to?
JA: Have you installed any updates recently?
Customer: I'm sure a recent apple update that likely installed automatically is the culprit.
JA: What troubleshooting have you tried?
Customer: Re booting router, etc. Used a workaround to get rid of the "this device is not supported" message. Now, my mac tries to connect to the drive, grinds away at it and eventually gives a "connection failed" message.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no.
Submitted: 3 months ago.
Category: Mac
Expert:  Justin Johnson replied 3 months ago.

Are there any other computers on the network that can see it?

Customer: replied 3 months ago.
I mentioned this in the initial answers to the rep who forwarded to you
Expert:  Justin Johnson replied 3 months ago.

What are you connecting to it with FTP, SMB, AFP?

Customer: replied 3 months ago.
It's connected to the router and on the network
Expert:  Justin Johnson replied 3 months ago.

Right, but what are you connecting to it with? If it is a NAS which it should be it would have an IP address and you would connect to it via SMB, FTP, SFTP or AFP. One on these protocols must be used.

Customer: replied 3 months ago.
No idea. It was plug and play. Plugged it into the router and it showed up on the network.
Expert:  Justin Johnson replied 3 months ago.

Does anything show up under Shared in Finder?

Customer: replied 3 months ago.
other computers connected to the network
Expert:  Justin Johnson replied 3 months ago.

It sounds like it is not mapped to your computer now. Western Digital suggests this article to help you remap the drive. Please follow the instructions and let me know if the issue is resolved.

http://support.wdc.com/knowledgebase/answer.aspx?ID=2686

Expert:  Justin Johnson replied 3 months ago.

Did this work?

Expert:  Justin Johnson replied 3 months ago.

?

Customer: replied 3 months ago.
it did. Thanks. I got distracted by a client
Expert:  Justin Johnson replied 3 months ago.

Sweet! Don't forget to rate my service! :)