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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 31
Experience:  Training and Development at Scientifically Speaking
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I cannot remember my password to my iphone, maybe 3 months

Customer Question

i cannot remember my password ***** my iphone
JA: When did you last reset your username and password?
Customer: maybe 3 months ago
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: different passwords i have used in the past
JA: Anything else you want the Mac expert to know before I connect you?
Customer: it is my husbands iphone and he died the end of October
Submitted: 23 days ago.
Category: Mac
Expert:  Justin Johnson replied 23 days ago.

The screen lock code?

Customer: replied 23 days ago.
Customer: replied 23 days ago.
no additional
Customer: replied 23 days ago.
no additional information
Expert:  Justin Johnson replied 23 days ago.

If you do not have the code you could reset it back to factory settings. Or scan your fingerprint if you have touch ID enabled.

Customer: replied 23 days ago.
I have done the fingerprint and the device tells me it is disabled
Customer: replied 23 days ago.
nothing additional
Expert:  Justin Johnson replied 23 days ago.

If that is the case then you need to follow this guide to resolve the issue. Please let me know if you need further assistance and please don't forget to rate me.

https://support.apple.com/en-us/HT204306

Expert:  Justin Johnson replied 22 days ago.

Hello?