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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The video are playing audio but no picture, don't know what

Customer Question

The video are playing audio but no picture
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: don't know what you mean
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: im not tech knoeledgable
Submitted: 4 months ago.
Category: Mac
Expert:  Ashik replied 4 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What device are you using ? iPhone, iPad or a Mac computer ?

What type of video are you playing ?

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