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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 42
Experience:  Training and Development at Scientifically Speaking
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When I try to video call a contact no video icon appears

Customer Question

When I try to video call a contact no video icon appears next to his name whereas it does with all other contacts. When I call he can see me but I cannot see him
JA: What kind of computer do you have?
Customer: MAC
JA: Have you installed any updates recently?
Customer: Have version 7.37
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

It sounds like an issue with his computer not yours. Can he see himself on his mac when he launches FaceTime?

Customer: replied 4 months ago.
HE hasn't got a MAC. He has Windows
Expert:  Justin Johnson replied 4 months ago.

What app are you using to video chat?

Expert:  Justin Johnson replied 4 months ago.

Please leave me feedback to know how your service was.

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