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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 184
Experience:  Training and Development at Scientifically Speaking
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I cannot open pages7 from my dock, Yosemite, no, but I did

Customer Question

I cannot open pages7 from my dock
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Yosemite
JA: Have you installed any updates recently?
Customer: no, but I did go to launchpad & downloaded that
JA: What troubleshooting have you tried?
Customer: I've tried to go to apple forum for ? I've tried booting apple7 from lauchpad I've tried my find app
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't have a current apple tech warranty
Submitted: 6 months ago.
Category: Mac
Expert:  Justin Johnson replied 6 months ago.

Typically when this happens there is a permissions issue. You would need to boot into your recovery partition and reset persuasions and ACL's

  • Restart OS X and hold down the Command and R keys.
  • You will boot into the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.
  • In the Terminal window, type “resetpassword” (without the quotes) and hit Return.
  • The Password ***** utility launches, but you’re not going to reset the password. Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.
  • At the bottom of the window, you’ll see an area labeled ‘Reset Home Directory Permissions and ACLs’. Click the Reset button there.
Expert:  Justin Johnson replied 6 months ago.

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