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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I keep getting the message that iphoto cannot connect to my

Customer Question

I keep getting the message that iphoto cannot connect to my iphone unless it is unlocked when I plug in my phone to my macbook, but my phone is unlocked. what can i do to fix this so i csndownload my photos and videos to my macbook?
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: ummmmm i think its like 6 years old and what do you mean by operating system?
JA: Have you installed any updates recently?
Customer: as far as i know all updates are done
JA: What troubleshooting have you tried?
Customer: what does that mean
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: Mac
Expert:  tyroneboman replied 25 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please.

Disconnect the iPhone, > Hold the home button and the power button down for about 20 seconds or until the Apple logo appears on the screen, then release both buttons.

After it reboots, open your iPhone home screen.
-- Connect USB cord to iPhone
-- Click "Trust"
-- Resume syncing

Customer: replied 25 days ago.
I have done this and it still says when I try to sync with iPhoto that the phone has to be unlocked which it already is
Customer: replied 25 days ago.
I also get this message when I plug in my phone to my macbook
Customer: replied 25 days ago.
this image when I try to connect to iPhoto
Expert:  tyroneboman replied 25 days ago.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and troubleshoot this for you.

I will send you the info.

Customer: replied 25 days ago.
you can't give me anymore advice without me paying more money? If that's the case then I would like to know how I can get my money back from this