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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Curser isn't working and I keyboard is unresponsive, Don't

Customer Question

curser isn't working and I keyboard is unresponsive
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Don't know but I just downloaded the Sierra version for my desktop
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: Sierra for mac
JA: Anything else you want the Mac expert to know before I connect you?
Customer: tht's it
Submitted: 6 months ago.
Category: Mac
Customer: replied 6 months ago.
Can't wake my computer by moving my mouse
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

It sounds like the USB host is being turned off.

Could I connect for a look?

Customer: replied 6 months ago.
How do you connect?
Expert:  Kevin T replied 6 months ago.

TeamViewer or some custom software we use.

Customer: replied 6 months ago.
you're in my computer then?
Expert:  Kevin T replied 6 months ago.

Not yet, we need to set up a connection?

Customer: replied 6 months ago.
When I turn my computer on, the bar under the apple icon doesn't go blue like normal, like it's trying to download
Customer: replied 6 months ago.
Not sure how you'll connect to my desktop
Expert:  Kevin T replied 6 months ago.

We can connect with TeamViewer. Just accept the proposal above,

Customer: replied 6 months ago.
I have to spend more?
Customer: replied 6 months ago.
Just paid $30