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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9562
Experience:  Computer specialist.
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IT IS NOT GOING ON AT ALL. THE SCREEN I S ALL. IS IS FIVE

Customer Question

IT IS NOT GOING ON AT ALL. THE SCREEN I S ALL WHITE. IS IS FIVE YEARS OLD.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I DO NOT KNOW.
JA: Have you installed any updates recently?
Customer: YES A COUPLE OF MONTHS AGO AT THE APPLE STORE
JA: What troubleshooting have you tried?
Customer: NONE. IT WON'T DO ANYTHING.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: Mac
Expert:  tyroneboman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please.

This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 60 seconds or until the Apple logo appears on the screen, then release both buttons. If it does not power on release the buttons after 60 seconds and then hold the power/sleep button only for 60 seconds then try holding both buttons again. Repeat the process a few times and then if it does not power on you will need to use your computer to restore the iPhone. Please follow these steps,

  • Connect the USB cable to the iPad, but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPhone.
Customer: replied 6 months ago.
IT IS NOT COMING ON. IT IS AN IPAD. AT THE BEGINNING THIS SITE TOLD ME IT WAS FIVE DOLLARS AND WAS REFUNDABLE. WHEN I DID PAYPAL IT SAID $30.00. SO WHAT IS GOING ON?IT CAME ON.
Expert:  tyroneboman replied 6 months ago.

Thats great!

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

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