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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a problem with my apple id. The site will not

Customer Question

Hi. I have a problem with my apple id. The site will not recognize both my email addresses as valid. Please help-I am 81 years old but fairly savvy.
JA: When did you last reset your Apple ID or password?
Customer: Tried today and failed
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I have tried to reset password ***** id according to the instructions given and have answered all the security questions
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so
Submitted: 27 days ago.
Category: Mac
Expert:  Richard replied 27 days ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.