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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Need to reset lmy password, one year ago, yes, Just

Customer Question

need to reset lmy password
JA: When did you last reset your username and password?
Customer: one year ago
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: Just installed latest ios
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Having trouble with synching between laptop Windows 10 and iPhone.
Submitted: 29 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 29 days ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** such as Apple ID password, or Wi-Fi / wireless password, or passcode, etc.?

Have you tried anything?

Is there any error or message when syncing?

Are you able to open the Settings app icon on your iPhone?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,