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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15756
Experience:  Over 16 years of computer experience, CISCO certified
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Microsoft word just froze on my mac. I was working on a

Customer Question

Microsoft word just froze on my mac. I was working on a document and have not saved for awhile. What should I do?
JA: How much experience do you have with this particular machine?
Customer: I have been having this mac for less than a year
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none...I am afraid I am going to lose my work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have the spinning color button that won't go away!
Submitted: 28 days ago.
Category: Mac
Expert:  Pete replied 28 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 28 days ago.

If Word has not yet recovered by itself then you will need to go ahead and force-close it.

Then check if there is a temporary version of the unsaved document still on the Mac:

You can:

  • Look in your trash for a "Recovered items" folder
  • Go to the Finder, select Go > Go to folder, type /private/var/folders and look for files named "Word Work File" inside a "Temporary items" folder. Option-drag any files or folders to the Desktop (or somewhere else) before dropping them on the Word icon. Don't delete anything!

However, these methods are not always successful.

To avoid losing data in the future, save your files regularly or set up autosave.

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