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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a MacBook Pro The "spinning wheel" is a constant

Customer Question

I have a MacBook Pro
The "spinning wheel" is a constant nuisance. What's the cause? Takes forever for things to load.
Submitted: 6 months ago.
Category: Mac
Expert:  Mr.Med replied 6 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

I'm sorry about the issue, Please try some basic troubleshooting steps to isolate and fix the problem. First try Disk Utility :

  • Turn off your Mac.
  • Turn it back on and immediately hold down Command + R keys on your keyboard.
  • This will boot your Mac to "Mac OS Utilities” menu
  • Select Disk Utility.
  • In Disk Utility, click Repair Permission. Then click Verify Disk and if asked to repair, click Repair Disk


Then reset the PRAM and NVRAM of your Mac. Follow the steps below;

  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys and let the Mac boot up.

let me know the results please

Thank you

Customer: replied 6 months ago.
Will let u know the results when complete but what are we trying to fix? What's the cause ?
Expert:  Mr.Med replied 6 months ago.

What's happened to cause it is a corruption of files in the System folder.

Hope it works out

Thank you

Customer: replied 6 months ago.
Followed instructions completely. Spinning wheel continues
Expert:  Mr.Med replied 6 months ago.

I fear I am not making progress with this case, so I must Opt Out, with sincere regrets. If and when another Expert takes up the case, you ought to receive a notification email.

Customer: replied 6 months ago.
Thanks
Expert:  Mike replied 6 months ago.

Hi, welcome to justanswer.com!

My name is ***** ***** need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

The exact system Version (listed right under OS X ??)
Processor
Memory

Customer: replied 6 months ago.
10.10.5
2.5 GHz Intel core 15
Memory 4 GB 1600 MHz DDR3
Customer: replied 6 months ago.
OSX Yosemite
Expert:  Mike replied 6 months ago.

Does the spinning wheel happen all the time or only with certain apps?

Customer: replied 6 months ago.
All the time
Expert:  Mike replied 6 months ago.

OK and you already checked the drive with the Disk Utility and Verify Disk was OK in green type, correct? If so restart and hold the Shift key until you see the Apple logo. This will activate Safe boot and it will check the drive for errors among other things, it also does not load any third party additions. It may take longer to boot and you may see a progress bar during part of the process. If it starts up OK… login and see if the issue is gone.

Customer: replied 6 months ago.
Checked the drive w/ disk utility. All was ok.
Expert:  Mike replied 6 months ago.

OK if the problem is gone in safe boot, I can remote connect and diagnose this issue.

Expert:  Mike replied 6 months ago.

Is the issue gone in Safe Boot? If so I can as an option diagnose your problem remotely, if it is not gone I suggest you reinstall your system, boot to Recovery HD again but this time Reinstall. Let me know please...

Expert:  Mike replied 6 months ago.

I can also continue in chat either way, let me know.

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