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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35198
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I received a virus warning as fo;;ows, ****Dont Restart Your

Customer Question

I received a virus warning as fo;;ows
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ****Dont Restart Your Computer ****
Windows Detected ZEUS Virus, The Infections detected, indicate some recent downloads on the computer which in turn has created problems on the computer.Call technical support +1(###) ###-####and share this code B2957E to the Agent to Fix This.
JA: Have you installed any updates recently?
Customer: yes I have
JA: What troubleshooting have you tried?
Customer: nothing, received message and contacted you.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, i can be reached at *************
Submitted: 27 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 27 days ago.

Hi,

I'm sorry about the issue. That is a fake message; please do not call that number, and do not follow any instruction in that message.

Are you having issue on your Mac computer or iPhone or iPad, etc.?

Does this issue only occur when you open the Safari app?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 27 days ago.

It looks like you are not there. Since I do not know the device you are having issue, I'm going to give some general solutions for now. When you are available, please reply back, so I can help further.

- If the issue is on the Mac computer, please try a possible fix below:

  1. Force quit the Safari application by clicking on the Apple logo / menu, then click on the option Force Quit (or press at the same time the 3 keys Command-Option-Esc on the keyboard)
    , then select the item Safari, then click on Force Quit button at the bottom, then click on Force Quit to confirm.
    ; (if needed, shut down / restart the computer)
  2. Then press and keep holding the Shift key on the keyboard, and open Safari application
    ; once Safari application is open, then release the Shift key.
    , then that message / webpage should not load any more.
  3. Quit Safari application, and re-open Safari normally, and it should work fine now.

- If the issue is on an iPhone or iPad or iPod, please try a possible fix below:

  1. Open the Settings app icon.
  2. There, tap on Safari option (if needed, scroll down (on the left) first.)
  3. Then tap on the option Clear History and Website Data (if needed, scroll down (on the right) first.)
  4. Then tap on the option Clear to confirm.
  5. Open Safari app, and it should work now.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,