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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone is frozen on iTunes have done every thing they said

Customer Question

my phone is frozen on iTunes have done every thing they said to reboot to no avail please help please
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: the iTunes one
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried the restart one many of times but said there was a [problem with my phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: cant think of any thing
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer with iTunes software installed on it?

You can reply to me here by typing in the box below please.

Expert:  tyroneboman replied 1 month ago.

Do you still need help with this?