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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8418
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I hit the button to upgrade my iphone. It ask for the Apple

Customer Question

I hit the button to upgrade my iphone. It ask for the Apple ID and password ***** were used to set up the Iphone. what I have does not match.
JA: When did you last reset your Apple ID or password?
Customer: not sure
JA: Have you installed any updates recently?
Customer: Yesterday
JA: What troubleshooting have you tried?
Customer: ive tried the passwords and iclouds that I have.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: as you can tell I am not very good on here. we are going on a trip and I need my phone for directions and talking.
Submitted: 3 months ago.
Category: Mac
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What iCloud ID is showing on your IPhone ?