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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I turned off brightness some how and cant get the screen to

Customer Question

i turned off brightness some how and cant get the screen to light uo so i can turn it back on
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i dont know its a 4s
JA: Have you installed any updates recently?
Customer: no tried to turn down the brightness and it went black
JA: What troubleshooting have you tried?
Customer: pushing top and middle button i can get an apple sign then black again
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Ashik replied 7 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Even if you put the screen to lowest brightness option, it is supposed to show the screen. Shine a torch on the screen and do you see anything ?

Let's ask Siri to make it brighter. Hold down the Home button and it will bring Siri. Ask Siri to "Increase brightness" and does it work ?

Expert:  Ashik replied 7 months ago.

Hi there, Just checking. How is it going ?