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Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Ok I can remote connect to your computer and fix this for you. Do you have a Mac or Windows computer?
OK if you accept the offer I will give you instructions.
Yes that is in addition to the original amount.
You have to Accept the offer not just post here that you agree.
Please ask customer service, I have no access to your account, they can also help you with your credit card problem.