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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone 6 wont make or receive calls but it still can

Customer Question

my iphone 6 wont make or receive calls but it still can text
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know but it did just do a software update...maybe ios 10?
JA: Have you installed any updates recently?
Customer: yes,it came up and I allowed it
JA: What troubleshooting have you tried?
Customer: I rebooted it and siri was working but isn't now. I am a total rookie btw.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just tell me what to do to fix it please.
Submitted: 29 days ago.
Category: Mac
Expert:  Ashik replied 29 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom. Does it allow you to make calls now ?

Please let me know if that didn't work, so we can continue troubleshooting.