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Justin Johnson
Justin Johnson,
Category: Mac
Satisfied Customers: 42
Experience:  Training and Development at Scientifically Speaking
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I connected my iphone to a mac and deleted everything and i

Customer Question

i connected my iphone to a mac and deleted everything and i need everything back
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: os x yosemite and ios 10
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried to find the lastest backups, but the backups were on a different icloud account and so they backups they did have were only for that iCloud account. The iphone previously did not have an icloud account and the mac restored to the only one on the mac.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I plugged the phone into the mac and it started automatically restoring it to the icloud account on the mac
Submitted: 4 months ago.
Category: Mac
Customer: replied 4 months ago.
When i plugged into the mac i pressed download only and then I saw a white screen on the phone.
Customer: replied 4 months ago.
Oh and the recent voicemails are showing on the phone
Expert:  Justin Johnson replied 4 months ago.

Currently what is on your iPhone?

Expert:  Justin Johnson replied 4 months ago.


Expert:  Justin Johnson replied 4 months ago.

Please leave me feedback to know how your service was.