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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 16890
Experience:  Over 16 years of computer experience, CISCO certified
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Icloud passwords and security questions not recognized after

Customer Question

icloud passwords and security questions not recognized after latest
JA: When did you last reset your username and password?
Customer: tried after update locked out now too many attempts
JA: Have you installed any updates recently?
Customer: trouble this am had to use apple support
JA: What troubleshooting have you tried?
Customer: all listed sends me into loop w same questions and failed every time
JA: Anything else you want the Mac expert to know before I connect you?
Customer: ref code 100059802243 for case details from this am
Submitted: 6 months ago.
Category: Mac
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

After too many incorrect attempts you will need to go to to reset your account.

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question, do you need any further assistance?

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