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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have just turned my computer on after being gone from it

Customer Question

i have just turned my computer on after being gone from it for 4 years, i do not know how out of date that it is or how to update it if possible, what should i do
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: i don't know where to find that info anymore
JA: Have you installed any updates recently?
Customer: no, i have not been on it for four years
JA: What troubleshooting have you tried?
Customer: none, i have just tried to download the tor browser and my computer is so far behind it won't download
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, not right off
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

You can reply to me here by typing in the box below please.