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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When turning on my Macbook Pro the "Bluetooth Setup

Customer Question

Hi there, when turning on my Macbook Pro the "Bluetooth Setup Assistant" appears looking for a keyboard. I am not using, nor do I intend to use, a Bluetooth keyboard. The cursor is frozen and I cannot cancel the "assistant". How can I clear this screen and begin using my device? Please help. Thank you. :)
JA: Soon. I'm trying to find the right Mac technician for you right now. As soon as they are ready, I will let you know. Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: Early 2015, 13 inch retina. I do not know the operating system and I cannot check as the device is frozen.
JA: Have you installed any updates recently?
Customer: Not as far as I'm aware.
JA: What troubleshooting have you tried?
Customer: Turning the device off by holding the power key and then turning it back on.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Mac
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

Would I be able to connect ans have a look for you?

Customer: replied 2 months ago.
Hi Kevin, you can if we're able. The screen is totally frozen, so how can we connect you?
Expert:  Kevin T replied 2 months ago.

Does it always start like this?

Customer: replied 2 months ago.
Since Friday, yes.
Expert:  Kevin T replied 2 months ago.

What's the serial number of the unit?