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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8418
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a Mac OSX 10.6 and just purchased a new printer HP

Customer Question

I have a Mac OSX 10.6 and just purchased a new printer HP Envy 4520 and
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10.6.8 and it does not let me connect to a HP Envy 4520 that calls for for a 10.9 or 10.10. Can I upgrade????
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I'm not good at this so I haven't trued anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I want to know if I have to send this printer back or not
Submitted: 3 months ago.
Category: Mac
Expert:  Mike replied 3 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 3 months ago.

Please go to the Apple Logo to About this Mac then More Info give me the serial number here.

Expert:  Mike replied 3 months ago.

Do you still need help?