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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It won't go past the apple on start up. I tried to restore

Customer Question

It won't go past the apple on start up. I tried to restore it on the MacBook it is paired with and got a message that I couldn't restore it. They suggested I go to another computer. I am at the other computer but iTunes doesn't see the iPad.
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: I am running an old OS on it to be able to use Final Cut 7.
JA: Have you installed any updates recently?
Customer: No, I can't update the OS beyond 10.6 or 7 or Final Cut won't work. I have updated the iPad to the current IOS
JA: What troubleshooting have you tried?
Customer: I have done a hard reset on the iPad and held down the Home key til I got the connect to IiTunes screen. Then I fired up iTunes, but it doesn't see the iPad.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Mac
Expert:  Kevin T replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 4 months ago.

Do you have a back-up?

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