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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31124
Experience:  IT Engineer for over 15 years
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My ipad will lock up while playing a game and then quits

Customer Question

my ipad will lock up while playing a game and then quits game
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: where do I find that info?
JA: Have you installed any updates recently?
Customer: not that I know of
JA: What troubleshooting have you tried?
Customer: I usually do that when it notifies me about updates
JA: Anything else you want the Mac expert to know before I connect you?
Customer: sometimes my screen goes blank
Submitted: 30 days ago.
Category: Mac
Expert:  Richard replied 30 days ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad until you see the apple logo then release.

Let the iPad restart and when it now operates correctly.

Let me know the results please.