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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33161
Experience:  IT Engineer for over 15 years
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MY MOMS IPAD WONT CHARGE WHEN PLUGGED IN W/IPAD DEVICE,

Customer Question

MY MOMS IPAD WONT CHARGE WHEN PLUGGED IN W/IPAD DEVICE
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: DON'T KNOW WHATEVER IT CAME WITH WHEN SHE BOUGHT IT
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: when I plug it into the ipad and then wall a symbol comes up on the side that is the image of the plug in that is plugged into the computer. I charged it all night and this morning it was at 0 and would not go on at all
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad until you see the apple logo then release

Then let the iPad restart and let me know if it then charges.

Thank you