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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31123
Experience:  IT Engineer for over 15 years
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I have an ipad4. fully charged. won't turn on when i restart

Customer Question

i have an ipad4. fully charged. won't turn on when i restart it. says iTunes not connected. i don't use itunew
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do i find that our out
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: just trying ro restart i
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just trying to restart it
Submitted: 30 days ago.
Category: Mac
Expert:  Richard replied 30 days ago.

Hi there and welcome

It is missing system files so it needs to be connecting to iTunes

If you do not have it already on your computer, install it (free) from www.itunes.com

Once installed, open it and then connect the iPad to the computer

Wait for iPad to come up with a message which will be it needs to update.

Allow it to do this and when it has, it should then be working again

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Thank you