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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I synced my new phone and lost all recent photos i had no

Customer Question

i synced my new phone and lost all recent photos i had no back up of these recent photos
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: the latest ios
JA: Have you installed any updates recently?
Customer: i think the latest ios update only
JA: What troubleshooting have you tried?
Customer: tried using wondershare software - but it doesn't locate the recent photos - only oler ones
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thanks - just how to restore the recent photos that got lost during the sync
Submitted: 5 months ago.
Category: Mac
Expert:  Richard replied 5 months ago.

Hi there and welcome

What exactly did you synch the phone with? iTunes?

Customer: replied 5 months ago.
itunes
Expert:  Richard replied 5 months ago.

thanks

Can you click on my link below

www.icloud.com

Sign in with your Apple ID and tell me if you see your photos there please

Customer: replied 5 months ago.
i have an australian phone so can't securely connect with you
Customer: replied 5 months ago.
i do not have an icloud link to the iphone 7
Expert:  Richard replied 5 months ago.

Thats ok, can you do the last instructions I gave please.

Just check it in case as you will have an Apple ID

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