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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't send an attachment. a dropdown says it can't send

Customer Question

i can't send an attachment. a dropdown says it can't send using my cox server. Yet I can send regular emails.
JA: Just to clarify, what email service provider are you using?
Customer: I am using Cox communication
JA: Have you installed any updates recently?
Customer: not sure. Husband is out of town and he usually does the updates. However, i just got a message on my screen that said that some updates could not be installed automatically
JA: What troubleshooting have you tried?
Customer: tried googling the problem but didn't understand what they meant when they said I had to use port 26 rather than 25. Plus they said I had to use option Outlook and select the option of "Outgoing SMTP Server Requires authorization" Definitely not sure how to do that.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Mac
Expert:  Cory replied 6 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Did this just start today?

Customer: replied 6 months ago.
I was unable to get my data to go through, I also thought you were the Apple Store
Expert:  Cory replied 6 months ago.

Not this is not the Apple Store, it is Justanswer; a 3rd party paid global support site.

Do you want to continue?

Customer: replied 6 months ago.
I can't seem to continue as data not accepted. Not sure why. However, I'm concerned about security of visa number
Expert:  Cory replied 6 months ago.

I do not deal with billing, as I am not sure the cause of the payment issue.

Customer: replied 6 months ago.
Well, I guess I can't continue at this point. I'm installing an update. Will wait to see if that solves the problem
Expert:  Cory replied 6 months ago.

Please let me know what you would like to do.

Customer: replied 6 months ago.
Let's terminate the conversation
Expert:  Cory replied 6 months ago.

I am sorry you do not want to continue.

I will process a refund.

Have a good day!

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