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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Did a update, and I can't remember my cloud Id nd password,

Customer Question

Did a update, and I can't remember my cloud Id nd password
JA: When did you last reset your username and password?
Customer: Can't remember
JA: Have you installed any updates recently?
Customer: yes just did
JA: What troubleshooting have you tried?
Customer: I am talking about my phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No just want my phone activated again!!!!
Submitted: 1 month ago.
Category: Mac
Expert:  GeekGal replied 1 month ago.

Hi there. My name is***** am sorry that you are having this problem. I will do my best to help you with this.

Apple uses the same id and password ***** everything, iTunes, iCloud, etc.

Reset Apple Password – if you don’t know your apple id

1. Let’s begin by going to https://iforgot.apple.com/password/verify/appleid#!&section=appleid

2. When the webpage opens enter the email address that you use to login to your ipad with. If you know your id, after entering it, proceed to STEP 3. If you do not know your id click on "FORGOT APPLE ID" then click next and enter your first name, last name, and email address. Your user id will be emailed to that address.

3. Now, choose to either have instructions sent to you via email, or choose "answer security questions" whichever you prefer. This should allow you to regain access to your account.

Please give this a try and let me know the results. Thank you!

Expert:  GeekGal replied 1 month ago.

I'm terribly sorry, but it doesn't look as though you are online right now and I am about to log off for the evening. I will check back in with you first thing in the morning. Thank you for your patience.