Hi there. My name is***** am sorry that you are having this problem. I will do my best to help you with this.
Apple uses the same id and password ***** everything, iTunes, iCloud, etc.
Reset Apple Password – if you don’t know your apple id
1. Let’s begin by going to https://iforgot.apple.com/password/verify/appleid#!§ion=appleid
2. When the webpage opens enter the email address that you use to login to your ipad with. If you know your id, after entering it, proceed to STEP 3. If you do not know your id click on "FORGOT APPLE ID" then click next and enter your first name, last name, and email address. Your user id will be emailed to that address.
3. Now, choose to either have instructions sent to you via email, or choose "answer security questions" whichever you prefer. This should allow you to regain access to your account.
Please give this a try and let me know the results. Thank you!
I'm terribly sorry, but it doesn't look as though you are online right now and I am about to log off for the evening. I will check back in with you first thing in the morning. Thank you for your patience.