How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Mac
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
12615041
Type Your Mac Question Here...
Barun is online now
A new question is answered every 9 seconds

Should I be using something like Scanguard with my i-mac?

Customer Question

Should I be using something like Scanguard with my i-mac?
JA: How much experience do you have with this particular machine?
Customer: I've had it for 9 years, but do not consider myself very proficient. I'm 81 years old.
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: My best friend took off some programs, I don't remember their names,
JA: Anything else you want the Mac expert to know before I connect you?
Customer: but they were supposed to protect me from vireuses, male ware, etc.
Submitted: 1 month ago.
Category: Mac
Expert:  Barun replied 1 month ago.

Hi and thank you for your question.

Please do NOT install Scanguard - it's not a legit security program, but malware. If you are getting any popups/alerts about the same, close them out as well. Instead, you may use a FREE, reputed security program, Malwarebytes' Anti-Malware, which you may download using the following link:

https://www.malwarebytes.com/antimalware/mac/

Click "Download", and then download and install this program following the on-screen prompts. Done that, you may just run a scan every once in a month or so to keep your Mac free from any security threats.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to submit one of the five stars at the top of this page to rate my service - this is the only way I'll receive credit for assisting you today. Thank you.