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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9431
Experience:  Computer specialist.
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I was on the phone and an apple update came up...I "agreed"

Customer Question

I was on the phone and an apple update came up...I "agreed" and the phone went black. Now all I can get is a supportapple address for "restore" with an itune logo on it
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Verizon
JA: Have you installed any updates recently?
Customer: not that I remember
JA: What troubleshooting have you tried?
Customer: nothing because I can't get past this window
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  tyroneboman replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. You will need to connect the iPhone to a computer that has the latest version of iTunes installed on it and restore the ios on the iPhone.

Do you have a computer with iTunes software installed on it?

You can reply to me here by typing in the box below please.

Customer: replied 3 months ago.
I am connected to the computer...yes I have itunes I think
Customer: replied 3 months ago.
no thank you for the $39 charge
Expert:  tyroneboman replied 3 months ago.

sounds good.

Your iTunes program should come up with a message that says "iTunes has detected an iPhone in recovery mode"

Customer: replied 3 months ago.
when I plug it in I don't see it anywhere (sorry, I'm an older woman, not very tekky :-(
Customer: replied 3 months ago.
OH there it is on the bottom, do I click on it?
Customer: replied 3 months ago.
Expert:  tyroneboman replied 3 months ago.

yes,

Expert:  tyroneboman replied 3 months ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  tyroneboman replied 3 months ago.

did that work for you?