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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My password no longer works. the user name seem to be ok.

Customer Question

my password no longer works. the user name seem to be ok. the code
JA: When did you last reset your username and password?
Customer: months ago because it hasn't allowed me to do so
JA: Have you installed any updates recently?
Customer: ios10
JA: What troubleshooting have you tried?
Customer: none-
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message?

What's the model of your device, such as iPad, iPhone, etc.?

What kind of password ***** ***** such as Apple ID password, email password, Wi-Fi / wireless password, etc.?

Have you tried anything?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
i simply need to be able to access my password ***** my i phone-5s. i do not hhave another apple device. thank you.
Expert:  Viet - Mac Tech replied 1 month ago.

Thank you. I need some more information about the issue in order to troubleshooting. Please let me know the following:

Does the iPhone let you open Settings app icon? Does the iPhone let you open anything?

Is the iPhone asking for the passcode or the Apple ID password, etc.?

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,