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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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First new ipad, got the account set up and show ipad listed

Customer Question

first new ipad, got the account set up and show ipad listed but ipad says ipad is disabled and is smaller print says sign on to itunes? never able to sign in to even start to see whats there...Im stuck, I did have problems with password ***** its on the account correctly
JA: Have you contacted anyone about your account?
Customer: no, who to contact?
JA: Have you installed any updates recently?
Customer: I just got it 4 days ago, did the fingerprint thing and got a password ***** the ipad never has opened, says try in 15, then an hour now says its disabled.
JA: What troubleshooting have you tried?
Customer: changed my password.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, can do anything because I am locked out!
Submitted: 6 months ago.
Category: Mac
Expert:  Cris replied 6 months ago.

Hi, thanks for using I am Cris.

Do you have a computer with iTunes installed?

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