I'm sorry about the issue. That is certainly a scam; it is a fake message. Yes, can you please shut down / restart the computer, and check?
- If there is still any issue, does this issue occur when you turn on the computer or when you open the Internet (Safari application), or a particular application?
Please reply at the box below to continue. Thank you.
If needed, please also try the following fix:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,