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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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E Apple TV and I watch it on my TV and it just went off.

Customer Question

e Apple TV and I watch it on my TV and it just went off. Please help.(###) ###-####I'm 66 and not very good with computers
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is an apple TV box hooked up to my TV and it connects to the Wi-Fi on my computer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both on my phone and my home computer
JA: What troubleshooting have you tried?
Customer: I did the reboot like instructed but nothing happened. I unplugged the apple TV box for a minute also
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't even know what to ask, I just want to continue watching TV through my apple device
Submitted: 7 months ago.
Category: Mac
Expert:  Kris R replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 7 months ago.

Is this the Apple TV or TV that went off?

Customer: replied 7 months ago.
go to that website?
Expert:  Kris R replied 7 months ago.

Hi,

Can you explain in a bit more detail.