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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8803
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How are you doing? I recently had gone into an Apple Store

Customer Question

Hello Mike,,, how are you doing? I recently had gone into an Apple Store and was told that my lost contacts during a update on my iPhone 5 couldn't be restored due to not backing up n icloud or itunes I am asking again due to some information on the internet stating that there may be a way
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Oh Pearl, I'm so sorry about referring to you as Mike I am not aware, Please inform me to how I might find this information that you're asking.
JA: Have you installed any updates recently?
Customer: On my iPhone?
JA: What troubleshooting have you tried?
Customer: On my phone or on my Dell laptop? I am not tech savvy
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Thank you Pearl
Submitted: 2 months ago.
Category: Mac
Expert:  Mike replied 2 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 2 months ago.

Sign in to iCloud.com then click on your name and go to iCloud Settings under Advanced at the bottom if you see Restore Contacts then you may be able to recover them

Customer: replied 2 months ago.
Hello Mike.. I recently visited an Apple Store an they checked my ICloud and being that it wasn't backed up there or iTunes the Tech Genie stated there wasn't a way... I am reaching for anyway of retrieving
Expert:  Mike replied 2 months ago.

I already answered your question

Expert:  Mike replied 2 months ago.

Sign in to iCloud.com then click on your name and go to iCloud Settings under Advanced at the bottom if you see Restore Contacts then you may be able to recover them. If not then you are out of luck.

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!

Customer: replied 2 months ago.
Mike, I'm trying now,,, sorry for the delay,,,,I'm not tech savvy at all
Customer: replied 2 months ago.
Mike there's Microsoft one drive
Expert:  Mike replied 2 months ago.

ONeDrive has nothing to do with it

Customer: replied 2 months ago.
Okay , Mike, I'm trying
Expert:  Mike replied 2 months ago.
Customer: replied 2 months ago.
I'm logged in. Should I place arrow on iCloud
Expert:  Mike replied 2 months ago.

ON your name in the upper right go to iCloud Settings then under Advanced at the bottom if you see Restore Contacts then you may be able to recover them

Customer: replied 2 months ago.
Okay it states October 15 and October 11 ''m should I select both ?
Expert:  Mike replied 2 months ago.

You just have to try one I would use the latest one

Customer: replied 2 months ago.
Hi , please be there , I have the same saved contacts... o m still without original 300 contacts
Customer: replied 2 months ago.
I stated in my question that I did not back up in ICloud or iTunes
Customer: replied 2 months ago.
Please further Advise
Expert:  Mike replied 2 months ago.

Right that's your only chance of getting them back I suggest you turn it on

Customer: replied 2 months ago.
I stated in my original request that DID NOT BACK UP WITH ICLOUD OR ITUNES
Customer: replied 2 months ago.
Why wouldn't someone tell me prior to my paying ?
Customer: replied 2 months ago.
Please read my 1st request... in tears
Expert:  Mike replied 2 months ago.

You must have at some point or you would not see restore Contacts at all.... so we had to find out for sure. If I had just answered you that you were out of luck without even trying would that have been a better answer? Your satisfaction is guaranteed

Customer: replied 2 months ago.
Why would you steer yo this knowing that contacts weren't backed up ?
Expert:  Mike replied 2 months ago.

AS I said THEY WERE BACKED UP AT SOME POINT OR YOU WOULD NOT SEE THAT AT ALL. Were they ever on your computer in your Contacts on the computer?

Customer: replied 2 months ago.
Mike i told you that the Apple Store checked due to my visiting
Expert:  Mike replied 2 months ago.

I have had many customers come here with info they received from the so called "Geniuses" which turned out to not be correct. Now that I know for sure...if you never backed up to iCloud and your contacts were never in Contacts on your computer or in some other online database like Google or Yahoo then you are out of luck. I suggest you turn that on in future. Sorry

Customer: replied 2 months ago.
I'm in tears .... why would you continue when I asked prior " my contacts were not backed through iCloud and iTunes as phone prompted to update
Customer: replied 2 months ago.
Thank you Mike,.. I appreciate everything .... is there a possibility of my being reimbursed ... I'm not working ,,, I'm disabled
Expert:  Mike replied 2 months ago.

BECAUSE YOUE WERE BACKING UP AT SOME POINT AS WE FOUND OUT.

Expert:  Mike replied 2 months ago.

OK

Customer: replied 2 months ago.
Thank you,,, you too!??? I've not worked for close to 4 years due to a severe fall ... only clearing $620 a month,,,
Customer: replied 2 months ago.
I wish you all the success in finding a job ,,, God bless
Expert:  Mike replied 2 months ago.

Yea great thanks

Customer: replied 2 months ago.
I didn't mean sacarasticly ,,, I truly wish on good things... i apologize for being flippant . My mother passed away a month ago and I share most of her contacts...?phone was turned in thank you Mike... I wish you only the best
Customer: replied 2 months ago.
I have never wished God's blessing to anyone without sincerity