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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I export from iPhoto to my external hard drive the .MOV

Customer Question

Hi... When I export from iPhoto to my external hard drive the .MOV files play black! Please help, asI do not want to loose precious memories. Thank you.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: If I cut and paste from iPhoto to the external drive they play fie, however, I select all but not all get copied over and it is not possible to figure out which files (.jpg or .mov) are missing. So, the export button does show it copies all over but the movies play back as a black screen with no audio.
JA: Have you installed any updates recently?
Customer: I tried to instal sierra OS update but not enough disk space on laptop. that is why i am trying to export all the photos and movies off the hard drive to my external drive.
JA: What troubleshooting have you tried?
Customer: not much...
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That's it. Thank you. When should I receive a call or message back?
Submitted: 1 month ago.
Category: Mac
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What OS X version are you running right now, and what version of iPhoto?

Customer: replied 1 month ago.
I don't know how to check. Please advise.
Customer: replied 1 month ago.
Are you there...
Customer: replied 1 month ago.
I refuse to keep paying until I get help. I paid you $5 and I am no better off. Why?
Expert:  technicalcat replied 1 month ago.

Sorry for the delay in reply. I was assisting another customer. I will be away from my desk for a bit, so will opt your question out to other experts for more immediate help. Thank You.

Customer: replied 1 month ago.
Ok my apologies then. When should I expect a response? Thanks.
Customer: replied 1 month ago.
PLEASE CANCEL THIS REQUEST AND ONLY CHARGE ME THE $5 deposit. I DO NIT WANT TO PAY $35 extra SO THE CONSULT CAN BE CANCELLED. Please confirm. Madhu.
Customer: replied 1 month ago.
I meant, I DO NOT WANT TO BE CHARGED THE EXTRA $35 so please cancel the specialist request ASAP as I have not received this specialist feedback yet. Thank you.