How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a iPhone 4 forgot the passcode, not sure, no I just

Customer Question

I have a iPhone 4 forgot the passcode
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: not sure
JA: Have you installed any updates recently?
Customer: no I just opened after a long time
JA: What troubleshooting have you tried?
Customer: i haven't tried anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is this the passcode to unlock the screen on the iPad?

Customer: replied 1 month ago.
iPhone 4.
Customer: replied 1 month ago.
i forgot the code
Customer: replied 1 month ago.
hello you there???
Expert:  Richard replied 1 month ago.

Thanks

You will have to reset the iPhone, there is no other way to remove this.

To do the reset

Connect the phone to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPhone in recovery mode..."

Click Restore Phone, let this complete and it should now work

Let me know the results please

Thank you