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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15756
Experience:  Over 16 years of computer experience, CISCO certified
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I have an APPLE account and I can't change my password and I

Customer Question

I have an APPLE account and I can't change my password ***** I don't remember my secret questions
JA: Have you contacted anyone about your account?
Customer: No not sure how to
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: just
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no I don't think so just annoys me I can't use I tunes or anything
Submitted: 1 month ago.
Category: Mac
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

You can go to iforgot.apple.com. Then try to reset or unlock your account.

If that doesn't work and you still can't sign in, then you will need to contact Apple Support at https://support.apple.com/

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Expert:  Pete replied 28 days ago.

Hi, just checking in on your question, do you need any further assistance?