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Josia Hernandez
Josia Hernandez,
Category: Mac
Satisfied Customers: 8
Experience:  OWNER at JTANOW
95281006
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New model Mac Air. Desktop icons disappeared. 10.12.1

Customer Question

New model Mac Air. Desktop icons disappeared.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: 10.12.1 system, 13 inch early 2015.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: Rebooting. Disk Utility First Aid. Everything else grayed out.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Mac
Expert:  Josia Hernandez replied 1 month ago.

Hello there, My name is ***** ***** today il be taking care of you.

Expert:  Josia Hernandez replied 1 month ago.

What is actually displayed on your screen?

Customer: replied 1 month ago.
Thx. My inhouse tech cured this prob.
Expert:  Josia Hernandez replied 1 month ago.

Perfect. Good to hear! If any other issues let us know.