16. Had an open file that had been saved. Power was lost. When I rebooted Powerpoint, I figured auto recover would help me out, but it didn't. Then I went to "recent" and the file was listed there, but when I tried to open it I got a "the file has been moved" message. Have already looked in the user / library section and there are no saved files. This was many hours of work and it was saved with a regular save -- now it's gone. Nothing in deleted files either. Got any suggestions?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? I'm trying to find the right Mac Technician for you right now. As soon as they are ready, I will let you know. Have you installed any updates recently?
Customer: Thank you. Running El Capitan on an iMac, new model.
JA: What troubleshooting have you tried?
Customer: Beyond looking in the library folder in the application support area where the auto recover files are supposed to be saved, not much. Obviously I tried to search in spotlight but the file doesn't show up.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think that should do it.