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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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MacBook Air will not startup. I hear the drive running and

Customer Question

MacBook Air will not startup. I hear the drive running and nothing is happening with the screen?
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: Computer was purchased fall of 2015 and has the latest OS loaded.
JA: Have you installed any updates recently?
Customer: probably in the last month
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: computer was getting hot just trying to startup
Submitted: 1 month ago.
Category: Mac
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Can you tell me exactly what you see on the screen when it starts up?