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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Desktop folder will not allow uploading, capitan, no, none,

Customer Question

desktop folder will not allow uploading
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: capitan
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Mac_Martin replied 1 month ago.

Hello, what happens when you try to upload to the desktop?

Customer: replied 1 month ago.
the list is greyed, the send is greyed, only cancel available
Expert:  Mac_Martin replied 1 month ago.

Have you tried right clicking the folder and looking at the permissions?

Customer: replied 1 month ago.
no they're on the desktop but will not highlight.
Customer: replied 1 month ago.
no help
Expert:  Mac_Martin replied 1 month ago.

May I connect with you remotely so I can have a look?

Customer: replied 1 month ago.
Do i pay more?
Customer: replied 1 month ago.
Are you there?
Expert:  Mac_Martin replied 1 month ago.

The remote session has a fixed fee which should be displayed on your end (I can't see any billing info from my end) and you have a 30 day guarantee in which you can obtain a full refund providing you're not happy with the outcome.

The remote session is the safest option in this case as changing permissions incorrectly may lock you out from using the desktop all together.

Would you like to give it a shot or would you prefer I give you textual instructions?