My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 30 seconds or until the Apple logo appears on the screen, then release both buttons. If that does not work follow these steps next>
Please reply and let me know if you need any other assistance,
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