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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9268
Experience:  Computer specialist.
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My phone is dead will not power on, ios 10, no, I tried soft

Customer Question

my phone is dead will not power on
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ios 10
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried soft resetting and I been charging it but the screen wont turn on
JA: Anything else you want the Mac expert to know before I connect you?
Customer: It died while I was on facetime last night and when I woke the screen would not come on
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 30 seconds or until the Apple logo appears on the screen, then release both buttons. If that does not work follow these steps next>

  • Connect the USB cable to the iPhone, but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPhone.
  • Please let me know if this does not work for you and we will continue working on your issue.
Expert:  tyroneboman replied 1 month ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

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