Hi there. My name is***** am sorry that you are having this problem. I will do my best to assist you. Please make sure that you camera is set to "usb mode" . When it has been put into USB mode, please take the following steps:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.